Overview
Feeling a tingle or shock from a tap, shower or metal fixture is a warning sign of a serious electrical fault, often a broken neutral on your service.
Treat it as an emergency. Call the network's fault line first, then call us to repair any fault on your side of the connection.
Why tingles are dangerous
A tingle or mild shock from a tap, shower or metal fixture often means the neutral connection to your home has failed, so current is finding another path to earth. It can get worse quickly and is potentially fatal.
What to do immediately
Stop using taps and water fixtures, keep children and pets away, and call the network's emergency line straight away: Ausgrid 13 13 88 or Endeavour Energy 131 003. The network treats tingles as an emergency and will check its side of the supply.
When it's on your side
If the fault is on your service line, point of attachment, consumer mains or earthing, a Level 2 electrician needs to repair it before supply can be safely restored. We attend 24/7.
