What does a Level 2 electrician do?
A Level 2 electrician is an Accredited Service Provider (ASP) authorised to work on the part of the supply your regular electrician isn't allowed to touch: the service line that runs from the street network to your property, and the connection that makes it live.
In NSW, any new connection, alteration or upgrade to that service must be done by an ASP. The NSW Government puts it plainly: for new connections from the existing street mains you'll need a Level 2 ASP. You'll also hear Level 2 electricians called Grade 2 or Class 2 electricians. It's the same accreditation.
How power reaches a typical Sydney home. The highlighted section is Level 2 territory.
👆 Tap any part of the diagram to see who owns it and what we do there.
Poles, wires, pits and transformers in the street belong to Ausgrid or Endeavour Energy. Faults here are theirs to fix: Ausgrid 13 13 88, Endeavour Energy 131 003.
The overhead wire or underground cable from the street to your property. New connections, replacements and upgrades must be done by a Level 2 ASP. That's us.
Overhead service linesUnderground service linesThe bracket on your house, a private pole or a pillar. Everything past this point, including private poles and lines on your land, is the owner's responsibility.
Point of attachment repairsDefect noticesService protection and metering equipment, energised by a Level 2 ASP. Upgrades for more power or off-peak hot water happen here.
Increase of loadOff-peak meteringConsumer mains, switchboard and circuits inside your property. Any licensed electrician can work here, and we do too, which saves a second trade on upgrade jobs.
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The four Level 2 classes
Level 2 accreditation is split into classes. Each class covers a different type of connection work, and an ASP can only do the work it's accredited for. The ASP Scheme FAQ from NSW Climate and Energy Action covers the scheme in full.
Safely isolating a property from the network and restoring supply. Example: making a house safe before a switchboard replacement or demolition.
Installing, upgrading or energising an underground service cable. Example: undergrounding your supply during a renovation.
Installing, upgrading or energising an overhead service wire. Example: replacing a sagging service line or a damaged point of attachment.
Connecting and energising meters and service equipment. Example: a new meter after an upgrade from single to three-phase.
Constructs and extends street mains, substations and network assets.
Service lines, connection points, metering, disconnects and reconnects.
Designs network extensions and upgrades for Level 1 crews to build.
Level 2 electrical services across Sydney
Everything between the street and your switchboard, plus the electrical work on your side of the meter, so you only need one team.
When you need a Level 2 electrician
Most people only find out what a Level 2 electrician is when something goes wrong or a project stalls. These are the jobs we see most often across Sydney.
Common after a southerly buster. The service line is damaged and your power is off or partial.
The network has found a problem on your side of the connection point, often with a deadline to fix it.
A single-phase supply can't always carry the extra load, so the supply needs upgrading.
The house needs disconnecting before work starts, a temporary builders supply during, and a new connection at the end.
Private poles are the owner's responsibility and fail with age, termites or rot.
Often a loose or overheating connection at the service fuse or main switch. Treat it as urgent.
Quick check
Who do I call?
Not sure if it's the network, us, or a regular electrician? Tap the situation that matches yours and the answer appears instantly.
STEP 1 · Tap what's happening
A wire is down, sagging low or sparkingThe whole street has lost powerOnly my house has lost powerI've received a defect noticeI need more power for air con, an EV or a poolI'm renovating, building or demolishingI need new lights, power points or a switchboardSTEP 2 · Who to call
👈 Tap a situation to see the answer here
Treat it as live. Stay at least 8 metres away and call your network's emergency line: Ausgrid 13 13 88 or Endeavour Energy 131 003. Once it's safe, we repair your side of the connection.
Call us 24/7A street-wide outage is a network fault. Check Ausgrid's or Endeavour Energy's outage page for updates. No electrician can fix it, so save your call-out fee.
Ausgrid Endeavour EnergyFirst check your switchboard and reset any tripped safety switches. If the main switch won't stay on, or you can smell burning or see damage at the meter box, it may be a fault on the service or connection. We're on call 24/7.
Call 02 8107 999924 hour Level 2 serviceDefect notices cover your side of the connection point and come with a deadline. Send us a photo of the notice; we'll quote, repair and notify the network.
Send us your noticeDefect notice repairsThat's an increase of load, often a single to three-phase upgrade. We lodge the network application and do the upgrade, usually in a day once approved.
Get a quoteIncrease of loadYou'll need a disconnection before work starts, a temporary builders supply during, and a new connection at the end. We handle all three.
Book it inTemporary builders supplyWork inside your property doesn't need Level 2 accreditation, so any licensed electrician can do it. If it's tied in with a supply upgrade, using us for both saves a second visit.
Get a quoteWhere the network ends and your property begins
The distributor looks after the network up to the connection point. Beyond that, it's yours. Ausgrid explains that property owners are responsible for everything past the connection point, including private poles, powerlines and pole-top fittings.
- Street poles, mains and transformers
- Network faults and outages in your area
- Supply up to the connection point
- Private power poles and overhead lines on your land
- Consumer mains, meter panel and switchboard
- Repairs listed on a defect notice
Treat every fallen wire as live. Keep people and pets clear and call your network's emergency line first: Ausgrid 13 13 88 or Endeavour Energy 131 003. Once the area is safe, call us on 02 8107 9999 to repair your side of the connection.
What happens when you call us
Level 2 electrician questions, answered
Can my normal electrician do this work?
Only if they're also an accredited Level 2 ASP. A licensed electrician can work on your switchboard and wiring, but the service line and connection to the network need Level 2 accreditation.
Is a Level 2 electrician the same as a Grade 2 or Class 2 electrician?
Yes. Grade 2 and Class 2 are informal names for the same Level 2 ASP accreditation.
Do you work in both Ausgrid and Endeavour Energy areas?
Yes. Ausgrid covers most of Sydney's east, north and inner suburbs, and Endeavour Energy covers Western Sydney, the Blue Mountains and the Illawarra. We work across both.
Who pays to fix a damaged service line?
It depends where the damage is. Faults on the network are the distributor's. Anything past the connection point, including private poles and overhead lines on your land, is the owner's. We'll show you where the line falls.
How long does an upgrade to three-phase take?
The work itself is usually done in a day. Most of the timeline is the network application and approval, which we lodge and manage for you.
What should I do if my power is out?
Check your neighbours first. If the whole street is out, it's a network fault, so contact your distributor. If it's just you, check your safety switches, then call us on 02 8107 9999.
Level 2 electricians across Greater Sydney
From the Northern Beaches to Campbelltown and the Blue Mountains to the Eastern Suburbs.
Official resources
The rules and guidance we work to, straight from the source.
Need a Level 2 electrician today?
Call now for emergencies, or request a quote for upgrades, new connections and defect repairs anywhere in Sydney.