Is Austral on Ausgrid or Endeavour Energy?
Austral is on the Endeavour Energy network. Endeavour Energy's 24/7 fault line is 131 003. Work on your service line, point of attachment, consumer mains or metering must be done by an accredited Level 2 electrician, and we're accredited with both Endeavour Energy and Ausgrid.
Do you cover Austral for emergencies?
Yes. We cover Austral and the rest of Liverpool 24/7 for emergencies such as lines down, storm damage and loss of supply. Call 02 8107 9999.
What happens if I ignore a defect notice in Austral?
If the defect isn't fixed in time, Endeavour Energy can disconnect your supply, and dangerous defects can be disconnected straight away. Send us a photo of the notice and we'll quote the repair and notify Endeavour Energy once it's done.
Is three phase available in Austral?
Most streets have three-phase low-voltage mains available, and Endeavour Energy confirms availability during the application. We handle the application, the new service and the meter change.
Can my overhead service in Austral be put underground?
Usually, yes. We design the route from the Endeavour Energy pole or pillar to your meter box, handle the trenching, cabling and paperwork, and remove the old overhead service.
We're building in Austral. When do we need a Level 2 electrician?
At three stages: a disconnection before demolition, a temporary builders supply during construction, and the permanent connection and metering at the end. Booking early avoids delays at handover.
